Banfield Pet Hospital

Banfield Pet Hospital in Cincinnati, Ohio is a small-animal clinic treating dogs and cats. Recent feedback is mixed, with some clients describing helpful explanations during visits while others report problems with front-desk interactions and scheduling. Emergency or out-of-hours availability is not listed.

Services

•Veterinary care for dogs
•Veterinary care for cats
•Urinary testing (mentioned in a recent review)
•Senior pet evaluation for coughing/gagging concerns (mentioned in a recent review)

Pricing

No published pricing information is available for this clinic.

People

No staff members are named in the recent reviews.

Reviews

Banfield Pet Hospital has a 4.0/5 rating from 249 Google reviews. Recent written comments include complaints about dismissive or rude customer service, appointment time discrepancies, arriving to find the hospital closed despite having an appointment, and a dispute about receiving test results tied to an outstanding balance; one recent review describes feeling that a puppy was in good hands and that questions were answered thoroughly.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 249 we track in total. Recent reviews may not be representative of overall sentiment.

Bradley Pontius

2 months ago

Insanely demeaning and dismissive. Don't bother.

kat

3 months ago

Showed up for our 2:00 pm appointment to be told the appointment was for 3:30 pm. I showed the receptionist the email confirming my appointment and she just shrugged. She was rude, obviously didnt care, and acted as if I was bothering her. I cancelled my appointment and left. If Banfield changed my appointment time, they could have at least called me to give me a heads up.

Kennedy Jackson

4 months ago

On Monday I brought my sick pet in for a regular visit and a urinary test. Once they told me the price I stated I could not pay until Friday. The tech set my appointment for 8:45am on Friday. When I arrived, Banfield hospital was closed!!! Why would you schedule me to bring my sick dog in if you know you’re closed. Even if you forgot , and realized later why wouldn’t you give me a call to reschedule. Very unprofessional and inconsiderate. I’m not sure if this location is closed every Friday or just this Friday but if closed every Friday this is something that needs to be updated on Google and disclosed with pet owners upon arrival!!!!

Angela Anderson

4 months ago

I love them there! I know my puppy is in good hands when he's there. They throughly answer all my questions and are so helpful😊

Vickie Jackson Grant (Brandon's Mom)

5 months ago

Took my 13yr old chytzu mix in for checkup for coughing & gagging.. was told she was having typical age related heart issues. They charged over $500. I paid $150 that day. Told them I could pay another $100 @ 1st of month .. they agreed . I called to get blood results and the Main Vet there told me unless I paid the rest she couldn't & didn't give me my dogs results.. I won't be returning... Ive gone to Jaxx vet previously and much better service & not so expensive. Only went to Banfield because I had my pet next door for grooming. Not a fan of Banfield